02 Mar Europ Assistance chosen by Goldcar to provide travel assistance service
The roadside assistance company will handle any incidents for the more than 40,000 vehicles in Goldcar’s fleet.
Goldcar, a market leading company in holiday car hire in Europe, with its headquarters in Spain, designates Europ Assistance as an international provider for its travel assistance services. In this way, both companies strive for excellence in the quality of services offered to their customers.
With this collaboration Europ Assistance provides aid to customers who rent a vehicle from Goldcar agencies located in Spain, Italy, France, Portugal, Croatia, Turkey and Greece. Assistance can, however, also be provided outside of these countries.
Included in the main cover offered by Europ Assistance to Goldcar vehicles are the following: towing in the event of an accident, breakdown, lack of fuel or refilling error, tyres, loss or theft of keys and flat battery.
Goldcar offers its customers the possibility of different types of assistance. In order to adapt the service provided by Europ Assistance to each particular need, customers can choose from the most basic care cover to the most complete.
Nadia Domínguez, Automotive Commercial Director at Europ Assistance Spain, states that “The synergy between two leading companies in their sector, can only have a good and successful result.
This alliance combines the experience of EUROP ASSISTANCE and the leadership of GOLDCAR in the development and management of customer service thanks to roadside assistance services tailored to the needs of users.”
According to Tónica Safont, Director of Human Resources and Customer Service of Goldcar, “We are delighted to have Europ Assistance to respond to the needs of our customers, its flexibility and broad coverage will allow us to offer a high quality service that, without doubt, is key in our business”.
As part of its commitment to quality, Europ Assistance will survey 100% of the users of its assistance services at the end of each service provided.